Terms and Conditions of Use

Carolina Furniture Co., Inc. provides this website (the "website" or "site") for its customers and other permitted users. We've worked hard to give you the information here and elsewhere on our site to get you comfortable with our site. These Terms and Conditions of Use (the "Terms and Conditions") help enable us to provide you with the information, other content and other features available through our site.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to these Terms and Conditions and other applicable law. If you do not agree to these Terms and Conditions, please do not use this site.

Warranty Disclaimer

This site and the materials available on or through this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Carolina Furniture Co., Inc. disclaims all warranties, express or implied, concerning this site or its use, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Carolina Furniture Co., Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Carolina Furniture Co., Inc. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. In addition, as to products ordered through this site any liability for defects or issues with such products is limited by the terms of any applicable manufacturer's product warranties or other written warranties that accompany such products.

Limitation of Liability

You are responsible for maintaining the confidentiality of your account and any related passwords. For products ordered through this site, risk of loss passes from Carolina Furniture Co., Inc. when the product is placed for delivery to you with a delivery carrier that is other than Carolina Furniture Co., Inc.. Carolina Furniture Co., Inc. shall not be liable for any indirect, special or consequential damages that result from the use of, or the inability to use, the materials on this site, the performance of any products ordered through this site, or delay in delivery of any products ordered, even if Carolina Furniture Co., Inc. has been advised of the possibility of any such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Pricing or Other Information Errors and Inability to Fulfill Orders

In the event that a Carolina Furniture Co., Inc. product is mistakenly listed at an incorrect price or with other incorrect information, Carolina Furniture Co., Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price or based on incorrect product information. In addition, Carolina Furniture Co., Inc. is not responsible for any inability to fulfill orders due to reasons beyond our control, including, but not limited to, inability to obtain products from manufacturers or distributors for any reason, product backorders or product discontinuation. Carolina Furniture Co., Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Carolina Furniture Co., Inc. shall issue a refund in the amount of the charge by company check to be mailed within 7-10 business days.

Privacy Policy

Your use of this site is also subject to our Privacy Policy.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Carolina Furniture Co., Inc.. The collective work includes works that are licensed to Carolina Furniture Co., Inc.. Copyright 2012 Carolina Furniture Co., Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Carolina Furniture Co., Inc. or purchasing Carolina Furniture Co., Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Carolina Furniture Co., Inc. or to purchase Carolina Furniture Co., Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Carolina Furniture Co., Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Carolina Furniture Co., Inc. used in the site (including, but not limited to, the name or phrases "Don’t Settle for Less, Get it for Less", are trademarks or registered trademarks of Carolina Furniture Co., Inc..

Applicability of Terms and Changes

These Terms and Conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These Terms and Conditions, or any part of them, may be modified by Carolina Furniture Co., Inc. without notice at any time, for any reason. If your use of our site is terminated for any reason, the provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any such termination.

Restrictions and Disclaimer Concerning User Content

Carolina Furniture Co., Inc. does not assume any responsibility to review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Carolina Furniture Co., Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Carolina Furniture Co., Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Carolina Furniture Co., Inc. in its sole discretion.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Carolina Furniture Co., Inc. or other employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Indemnification

You agree to indemnify, defend, and hold harmless Carolina Furniture Co., Inc., its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms and Conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Sales Taxes

Ohio sales tax will be added to all items delivered to addresses in the state of Ohio. Sales tax will not be collected for Orders delivered to other states for orders placed online that are shipped by any third party carrier. Customers must take responsibility for complying with the applicable laws in the state they live in regarding the payment of any sales and/or use tax on goods ordered for delivery to any state other than Ohio.

Third-Party Links

In an attempt to provide increased value to our visitors, Carolina Furniture Co., Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Carolina Furniture Co., Inc., Carolina Furniture Co., Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Carolina Furniture Co., Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Carolina Furniture Co., Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Notice and Address

Carolina Furniture Co., Inc. may deliver notices to you concerning your activities on this site by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Carolina Furniture Co., Inc..

Carolina Furniture Co., Inc.' mailing address is as follows:

Carolina Furniture Co., Inc.
105 S Fourth Street
Martins Ferry, OH 43935

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the State of Ohio, U.S.A. , without regard to choice of law provisions, and not by the U.N. Convention on Contracts for the International Sale of Goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Carolina Furniture Co., Inc. products) shall be in the state or federal courts located in Belmont County, Ohio. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Carolina Furniture Co., Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Carolina Furniture Co., Inc.' failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms and Conditions. Carolina Furniture Co., Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

General Sales Policies & Warranty Information

To schedule service within the first year, please contact our Customer Service Department:

Phone: 740-633-2200 menu option 5, or call toll free 800-296-2201.
Fax: 740-633-2154

One Year Warranty: Parts and Labor

Carolina Furniture stands behind all manufacturer warranties with free “In-Home” service for both parts and labor for one year from your date of delivery. Please note that although we are an authorized service center for the manufacturers we carry, all warranties are underwritten by the manufacturer and not Carolina Furniture Co., Inc. In the event your item is not able to be repaired in you home, we reserve the right to repair at our repair facility. In this event, there are no charges for the pickup and return of repaired item. This policy does not apply to clearance merchandise. Any item sold as "Clearance" is "As-Is" and does not qualify for any applicable service or warranty policy. Your original sales receipt may be required to obtain service.

Damage

Please carefully inspect your items at the time of delivery. Do not sign for merchandise without first inspecting. Any freight damage or factory defects must be clearly noted on delivery receipt at the time of delivery. No claims of “hidden, concealed or un-noticed” damage will be honored after 72 hours of delivery.

Special Orders

Special orders are items that Carolina Furniture does not keep in stock, even if they are on display in our showroom, they are not subject to order cancellation. Any authorized order cancellation is subject to a loss of deposit or a 15% re-stocking fee at our option. Special order items require a 30% deposit. Please be prepared to wait for special order merchandise to arrive at our warehouse, and allow for additional delivery time thereafter. Many orders average 6-8 weeks, some vendors are 28 days or less. Although an approximate order time may be given, we cannot be held responsible for delays beyond our control. For questions concerning your delivery or merchandise, please call our Customer Service department at 740-633-2200 menu option 5.

In Stock Merchandise

We want you to love your new furniture! If for any reason you are unsatisfied with your purchase of an in stock item, we will gladly refund your purchase price within three days provided merchandise is in new condition, with no soiling or damage. Mattress sets excluded. Restocking fees and or merchandise shipping, delivery & pickup return costs may apply.

Will it Fit?

Although we will assist you in selecting your new home furnishings, you are solely responsible for your merchandise “fitting” in your home. Please consider all doorways and entries to your home as well as the area you intend to place the items.

We provide a free helpful Room Planner to assist you with the layout of your room.

Delivery & Customer Pickup

Local Sales

Once your merchandise is received at our warehouse, we will notify you and schedule your delivery within a three hour time window, on an agreed upon day. Once your delivery is scheduled, we will confirm your delivery with a “confirmation” number. Please know your confirmation number when calling to check the status of your delivery. If you have not been given a confirmation number, we do not have a delivery scheduled for you. For order status, please call 740-633-2200 menu option 5.

Ecommerce Sales

Third party shippers are contracted to ship your order. Your order delivery “Terms & Conditions” may vary from one carrier to another. Please contact us for specifics.

Customer Pickup

Customer pickups must be schedule 24 hours in advance. Customers should have suitable moving supplies such as pads and tie-down straps. All items are required to be inspected by the customer, prior to loading. You must notify us at the time of your order if you wish for us to keep the original factory packaging. A pickup “Confirmation” number will also be assigned to your order. If you have not been given a confirmation number, we do not have you scheduled, and your order may not be available. Please know this number when arriving at our warehouse or store for pickup.